100 Schilling Österreich 1976, Johann Nestroy Polierte Platte

LEGAL
GUARANTEE
Minimum two-year legal
guarantee protection for
goods sold in the European
Union.

Some countries have a
longer legal guarantee
period. For second-hand
goods, a shorter period
may apply, but not less than
one year.

Consumers can claim their rights under the
legal guarantee of conformity, for example
if goods:

For more information on
your rights in a specific
country, scan the QR code
below or ask the seller.

do not match the description;
do not function as intended.
Sellers are liable for any lack of conformity
which existed when the goods were
delivered, and which becomes apparent
within the legal guarantee period. Sellers in
such a situation are required to offer:
free repair or free replacement;
in some cases, a price reduction or
full reimbursement.

europa.eu/youreurope/guarantees

What to do

if you receive non-conforming goods:
1 Contact the seller as soon as possible to report the issue;
2 Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial
guarantees, which apply independently from the legal
guarantee. For example, you may see this GARAN label
representing a commercial guarantee of durability
offered by the producer at no additional cost and
covering the entire good.